Escalations

Use this document when handling unusual issues or escalations. All reps must be familiar on how to manage escalations so we can resolve all issues in a timely manner and with correct resolution.

Trip Cancellation Request

Change of Address (Pick up/Drop off)

Change of time (Pick up/Drop off)

Complaints about the driver

Patient decided to get a different ride

Complaints about the driver

CNA Backs out from the trip

Self - Pay Client No Show

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Some procedures are routine checkups referred by your doctor and it’s always good to pre-plan for these procedures.

Be prepared!

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